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7-1. What is the relationship between demand management, order management, and customer service?

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7-1. What is the relationship between demand management, order management, and customer service?

7-2. Discuss the three basic demand forecasting models.

7-19. Describe some of the key issues associated with measuring customer service.

11-3. What are the three general functions of packaging? How might they come into conflict?

11-18. Of the 10 materials handling principles discussed in the chapter, which two are most surprising to you? Why?

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