7-1. What is the relationship between demand management, order management, and customer service?
7-2. Discuss the three basic demand forecasting models.
7-19. Describe some of the key issues associated with measuring customer service.
11-3. What are the three general functions of packaging? How might they come into conflict?
11-18. Of the 10 materials handling principles discussed in the chapter, which two are most surprising to you? Why?