AB 221 AB/221 AB221 Unit 3 Assignment Customer Satisfaction (Kaplan)

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AB 221 AB/221 AB221 Unit 3 Assignment Customer Satisfaction (Kaplan)

AB 221 AB/221 AB221 Unit 3 Assignment Customer Satisfaction (Kaplan)

 

Define customer satisfaction and customer loyalty regarding the website. 

Discuss the differences between customer service and customer loyalty.

Describe extraordinary approaches to customer service.

Describe how customer loyalty is earned.