· Is testing a distinct phase of a project, or does it come into play during other phases? Explain your answer. How might tools help the quality and effectiveness of testing?
· Based on Walsh’s (2007) article, explain why end-user satisfaction should be used in addition to return on investment (ROI) when measuring new systems.
· Based on Davidson and Kumagai’s (2008) article, list three advantages and risks associated with open source software.