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(TCO 3) Which of the following provides an excellent place to start if a company does not already have a formal quality program in place?

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  1. (TCO 3) Which of the following provides an excellent place to start if a company does not already have a formal quality program in place?
  2. (TCO 3) According to your text, the Baldrige criteria, and Deming's 14 points, communication of values, expectations, customer focus, and knowledge as a key area of the Senior Leadership item is discussed under
  3. (TCO 3) In the context of the criteria for performance excellence, the aim of strategy development is to
  4. (TCO 3) The leadership category in the 2011–2012 Baldrige criteria consists of two examination items: Senior Leadership and
  5. (TCO 3) Compared to the Baldrige Award, the European Excellence Award places greater emphasis on the _____ category.
  6. (TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called
  7. (TCO 4) Ishikawa is best known for developing a popular quality improvement tool called the
  8. (TCO 4) According to Deming, a product or service possesses quality if
  9. (TCO 4) According to Point 1 of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with
  10. (TCO 4) With regard to quality management systems, a _____ serves as a permanent reference for implementing and maintaining the system.
  11. (TCO 4) Briefly state some the observations Peter Scholtes made concerning what happens when people do not understand the theory of knowledge.
  12. (TCO 3) How is Deming's Point 10 (eliminate exhortations) addressed in the Baldrige Award?

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