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(TCO 4) The term business performance management (BPM) encompasses three key components, which include all of the following, except:

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  1. (TCO 8) A(n) ________ plan translates an organization's strategic objectives and goals into a set of well-defined tactics and initiatives, resources requirements, and expected results for some future time period.
  2. (TCO 4) Best practice organizations tend to utilize ________ operational planning, which begins the operational planning process by defining the alternative tactics and initiatives that can be used to reach a particular target.
  3. (TCO 4) An effective diagnostic control system encourages ________.
  4. (TCO 4) Logically speaking, a business performance management system consists of three basic parts, or layers. Which of the following is not one of those parts or layers?
  5. (TCO 8) Which of the following statements about Six Sigma is not true?
  6. (TCO 4) ________ is a framework for organizing, automating, and analyzing business methodologies, metrics, processes, and systems to drive the overall performance of the enterprise.
  7. (TCO 4) A ________ is the quantification of an objective for a designated period of time. For example, if an organization has an objective of increasing profitability, that objective is turned into quantified targets.
  8. (TCO 4) Which of the following provides an illustrative representation of business performance across the entire organization?
  9. (TCO 4) Which of the following types of business performance tools seem to have the least amount of standardization in terms of content and format?
  10. (TCO 4) Which of the following provides the models and the analyses procedures to business intelligence?
  11. (TCO 8) ________ is used to identify and prioritize the internal strengths and weaknesses in an organization's processes, structures, and its technologies and applications.
  12. (TCO 8) ________ is used to identify and prioritize the internal strengths and weaknesses in an organization's processes, structures, and its technologies and applications.
  13. (TCO 8) Six Sigma and lean production both deal with ________.
  14. (TCO 4) Dashboards and ________ both provide visual displays of important information that is consolidated and arranged on a single screen so that information can be digested at a single glance and easily explored.

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